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  • Embrace the characteristics of the most persuasive attitudes

  • The top 10 reasons people like each other

  • Discover how most people do not meet the needs of others

  • Why do many managers demotivate their teammates?

  • “The ability to deal with people is as purchasable commodity as sugar or coffee. And I will pay more for that ability than for any under the sun.”  ~J.D. Rockefeller

“It is difficult to conceive of any individuals in business who would not benefit from this program.”

                                  -Ken Eastman, Department Head, Management, OSU

Business is all about personal relationships.  In this program we will dissect human relationships and study their component parts.  Topics include: likeability, trust & respect, first impressions, networking, selling yourself, appreciation, and the role of emotional connections in decision making.  A deep understanding of these factors combined with self-reflection will help participants strengthen and build profitable relationships.  It is commonly accepted that “who you know” is more important than “what you know.”  However, it is important to remember that “who you know” really means “what people who know you, say to others, when you’re not around.”


I.   Introduction

     A. The rules of life

     B. The truth about influence and leadership

II.  Likeability

     A. Top 10 reasons people like each other

     B. The strategy of six touches

     C. How to make and keep business friends

II.  Trust & Respect

     A. Discovering and meeting expectations

     B. The role of honesty and integrity

     C. Why do so many managers demotivate their team?

IV. Keys to  great relationships

     A. First impressions

     B. Body language

     C. Most effective attitude

     D. Keys to effective networking

     E. What does “selling yourself” really mean?

     F.  Showing appreciation

     G. The emotional bank account

     H. What to talk about, and what not to talk about

       I. How “who you know” really works

      J. Effective email strategies

      K. The role of calm and composure

V.  Developing your strategy

     1. Developing networking goals

     2. Motivation yourself to stay connected

     3. Sharing successful examples

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